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Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
Bait-and-Switch Nightmare: My Online Glasses Price Jumped at Checkout! 😤
Let me tell you about my terrible online shopping experience, hoping it serves as a cautionary tale for others. I was just trying to buy glasses, specifically the Pentax ZT100, which was initially priced at a really good $40.60 on the website. But the moment I built my order and went to check out, the price mysteriously jumped to $58.00! I swear, I was about to take a screenshot when they just raised it. It felt so shady! This whole situation, combined with the extreme difficulty of getting any real help from customer service – no phone number, useless bot-chat, and then a live person who just gave me the runaround, blaming the increase on things that weren't even applicable – made me feel compelled to leave this review and try to get some answers from their customer service.
Customer: I need to understand why the price of the Pentax ZT100 glasses changed from $40.60 to $58.00 right when I was about to checkout. This is dishonest. CS Rep: I apologize for the frustration and confusion this pricing issue has caused. I understand how concerning it is when a price changes unexpectedly. Let me look into your order details and the pricing history for that specific item right away. Customer: You already told me it was due to the lens or frame color, but that's not right. The base price shouldn't just jump like that. I had it in my cart at $40.60. CS Rep: I see the notes from your previous interaction. I sincerely apologize if the explanation provided was unclear or inaccurate. My aim is to get to the bottom of this for you. Could you please confirm the exact time you noticed the price discrepancy so I can cross-reference it with our system's pricing updates? Customer: It happened literally as I was checking out, just a few minutes ago. It's not about an update; it felt like a deliberate change. I have proof that the $40.60 was advertised. I expect honest pricing, not this kind of bait-and-switch. CS Rep: I completely understand your concern about honest pricing, and I assure you that is our expectation as well. Changing advertised prices without clear communication is not our standard practice. I am escalating this to our technical team to investigate if there was a system error at the time of your checkout. In the meantime, as a gesture of apology for the inconvenience, I'd like to offer you a discount code that will honor the $40.60 price you initially saw, plus free expedited shipping on your order. Would you like me to apply that for you?
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of dishonest pricing and frustrating customer service.
From Online Shopping Disaster to Delight: Mozaer.com Saved My Sight! ✨
After countless compliments and experiencing unparalleled comfort during my recent travels, I simply had to share the secret behind my effortlessly chic look and protected eyes. It's truly amazing how one accessory can elevate your entire style and provide such reliable UV protection. If you're looking to capture that same blend of luxury, retro charm, and undeniable confidence, you absolutely need to check out these incredible Designer Round Sunglasses. They've been a game-changer for me, and I'm sure they will be for you too! My last online glasses purchase was a total nightmare 😤. I was trying to buy glasses online, and the price mysteriously jumped from $40.60 to $58.00 right at checkout! It felt like a deliberate bait-and-switch. To make matters worse, customer service was absolutely useless – a non-responsive bot and a live person who just gave me the runaround. I was left feeling incredibly frustrated and ripped off 😭.
After that terrible experience, I was hesitant to try online glasses shopping again 🤔. But then I heard about Mozaer.com. I decided to give them a chance, hoping for a better experience, and I'm so glad I did!
My experience with Mozaer.com has been fantastic. As one review snippet I found perfectly puts it, "Great experience. High quality eyeglasses that were 1/4 of the price of my local optometrist. Delivered in about the same time as buying them locally." This truly mirrors my journey with them. The ordering process was incredibly smooth and straightforward, a stark contrast to my previous ordeal.
The quality of the glasses I received from Mozaer.com is exceptional, especially considering the fantastic price. Their customer service has been responsive and genuinely helpful, not like the frustrating encounters I had before. I even found a fantastic selection of reading glasses on their site, which I'll definitely be getting next! It’s such a relief to finally find an online store that delivers on its promises with honest pricing and excellent support ✨. Mozaer.com has truly restored my faith in online optical shopping 😃.
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